If you fail to return it within the 10 days, your case will not be processed any further.īe aware that the dispute process takes time. You then have 10 days to complete that packet and return it to Direct Express. The packet will be mailed to your address on file.
This will be done through the fraud packet.
You will be required to provide a detailed account of the transaction and incident. If you have transactions on your Direct Express card you did not make and would like to dispute those transactions, you will be dealing with the Dispute Resolution Department. Please know that the dispute process takes time and your issues are not going to be resolved right away.Ĭontact the Dispute Resolution Department If you have fraudulent transactions on your debit card that you are sure you did not make or authorize, you should call customer service right away. This is the number one reason most cardholders call customer service. Instead, we have gone through them and identified the top 4 issues people call customer service about and what you should know before you call. We are not going to ask you to read all the comments to discover these tips and recommendations.
While you will read about frustrations people are having with customer service, you will also find that there are tips, advice, and suggestions about what to expect when you call customer service and how to prepare before you call. If you scroll down to the comments section of this article, you will find that there are a lot of comments from Direct Express cardholders about their experiences with customer service. Some people have been complaining online about Direct Express when they are actually venting about Cash Direct Express. Some consumers that have had a bad experience with Cash Direct Express are calling the government-issued card service to complain. That company is not affiliated with the government issued Direct Express Card.
If anyone has a solution for this or at least knows what could have caused it, I would be super thankful! I'm trying to get to bed and would like to set an alarm on my phone for tomorrow, which isn't possible at the moment.It is important to note that Direct Express is NOT the same as Cash Direct Express, which is a different company running a payday loan service. Randomly and without me doing anything prior to it except for the restart.Ĭan't contact Apple directly about this problem anymore either, which. The apple logo appeared just as it should have and the phone started back up.Īs I went to unlock it and clicked the home button, it tells me the iPhone is disabled for an /hour/. I had never had any troubles with this in the past. When you hold the lock and home button so you force the phone to restart). I was trying to do a soft reboot of the phone (or? whatever you call it. But it's almost as if it doesn't recognise I'm trying to unlock the phone at all. Sometimes it does, most times it doesn't. The touch ID randomly isn't really working anymore ever since last night.